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At Curbing KC, we are committed to providing transparency.  Below is important information on our warranty and guidelines for installation.

Please follow the guidelines below for your concrete landscape curbing:

1. Keep pets, children, and objects away from the curb for atleast 24 hours. It will be hard to the touch at this point but will need a few days to get completely hard.

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2. Sod laying, sprinkler work, and landscape work can be started 24 hours after installation. However, caution must be taken as shovels, picks, and wheel barrows can damage the curb for several days while it is fully curing.

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3. Concrete curbing takes 14-28 days to fully cure. You will notice the color of the edging changing during the curing process. Don't worry, this is normal and will achieve its final color when curing and sealing is complete.

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4. If you have a landscape contractor working for you, caution him about protecting the curb from damage. If wheelbarrows are used for hauling rook over the curb, put a mound of dirt over it (6" deep) or build a ramp over the curb to keep from cracking it. Never allow a tractor or truck to run over the curb.

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5. Efflorescence (white powdery substance) can appear on occasion and does not look good on curbing. It is generated from water sprinkling systems and can also appear after a rainstorm. Check your sprinkler heads while the system is on. Try to adjust them to minimize the amount of water spraying directly on the curb. If you just planted sod and are watering frequently, efflorescence may appear more readily. Be patient, wait for your lawn to get established and clean the curb after it dries. A solution of 50/50 vinegar and water with a light brushing will remove efflorescence. You may have to do this a few times, eventually the efflorescence should go away. You can also use Xylene to emulsify the sealer to help moisture get out of the curb. The sealer will re-harden and you should be all good.

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6. Once in a while curbing with color in it will look splotchy for a few days while it is curing. This will go away as it cures and is not to be confused with efflorescense.

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7. If curbing is damaged, we will come back and make necessary repairs. If the repairs are not covered under warranty, there will be a minimum charge for this.

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8. Warranty - We have a 2-year workmanship warranty. Separation, heaving, and workmanship are the only things covered under warranty. Damage not caused by weather or other natural occurenses is not covered.

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9. Cracking - Concrete curbing like any other type of concrete can and will crack. We try and control the cracking with expansion joints every couple of feet. We also use fiber mesh and other additives to minimize shrinkage, which produces cracks. We experience very little cracking in our products. However, if it should heave or buckle in a hairline crack under the warranty period, we will replace it at no charge. Take note, repairs can be difficult to make in colored concrete. It is impossible to get a perfect color match. Sometimes the "cure is worse than the ill." A hairline crack is much less noticeable than a patch or discoloration in the curbing.

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10. Thank you for choosing our product. We know you will enjoy it for years to come.

 

Installation

1. Any utilities such as cable, phone and sprinkler heads must be marked prior to the installation. Curbing KC is not responsible for damage to these items.

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2. Property lines must be clearly marked by the customer to prevent intrusion into adjourning properties. Curbing KC is not responsible for replacing edging installed over property lines.

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3. Customer must clearly mark areas to be installed. Curbing KC will not be responsible for edging installed in areas not having proper markings.

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4. Crews are allowed to make minor adjustments to installations to accommodate landscaping or machine intrusion limitations.

Damage: Newly installed concrete edging is susceptible to damage for the first 34 hours. Curbing KC will repair edging during the 24-hour timeframe caused by weather or naturual occurrences only. Damage by any other cause will resort in a scheduled service repair change.

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Cracking: Curbing KC uses installation techniques to try to minimize hairline fractures in the curbing. Expansion joints and additional concrete fibers are included in every job. Curbing KC does not guarantee that hairline cracking will not occur. However, we take every step necessary to prevent this.

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Warranty: Curbing KC has a two-year warranty on workmanship. Damage not caused by weather or other natural occurences is not included. Separation and heaving only are covered, not hairline fractures. If tree roots cause the curb to heave or shift, it is not covered in the warranty.

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Colors: Curbing KC is not responsible for color variations from the color charts.

Scheduling: Curbing KC installation dates can be changed at any time. We notify customers within a resonable time and offer an alternative installation schedule. Some product installation techniques split schedules for completion of projects. Customers will be advised of scheduling times for these installations.

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Cancellation: Kansas law allows cancellation within three business days after date agreement has been signed. Curbing KC enforces a 20 percent cancellation fee after the third business day.

 

Payment/terms: Payment is due in full upon completion. If payment is not received within ten business days, the customer will be charged interest at the rate of 105 percent per month from the date of installation.

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If you have any questions or need further assistance regarding our refund policy or services, feel free to reach out. Thank you for choosing Curbing KC!

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